Pipguin Terms of Use
Effective date: 10 November 2026. Version: 2026-11-10-v1.
1. Seller and contact
The service is provided by individual entrepreneur NIKOLAY MENZHILIY, Georgia, entrepreneur identification number 304825946. Registered business address: Georgia, Tbilisi, Krtsanisi District, Nino and Ilia Nakashidze Street No. 1 (formerly Avlevi), Building No. 3, Apartment No. 3. Email: [email protected]. Use this email or the Contact form on this website for support, legal notices and consumer requests. Do not send passwords, sign-in codes or full card details.
2. Service
Pipguin is a browser extension and website that add a floating player, controls, pets and cosmetic appearance options to supported YouTube pages. The free player and starter cosmetics do not require a purchase. An account is required for server-linked features, purchase and restoration of paid access. Pipguin is not affiliated with YouTube, Google or Chrome. Their services, policies and technical changes remain outside our control.
The product is intended for people aged 16 or over. A person who cannot legally enter into this agreement must use the service only with permission and supervision from a parent or legal guardian. The purchaser must have legal capacity to make the purchase.
3. Full Collection
Pipguin offers the Full Collection for a one-time final price of USD 9.99, with applicable taxes included and without a subscription or recurring product charge. Checkout shows the final amount and available payment methods before order confirmation.
The Full Collection gives the purchasing Pipguin account access to all cosmetic looks generally available at purchase and all cosmetic looks generally released for Pipguin later while the service is operated. It does not promise a number or release schedule for future cosmetics. Non-cosmetic services and third-party products are outside this product unless checkout expressly includes them. Pipguin will not place a separate product charge on a cosmetic look included in the Full Collection.
Full Collection access has no scheduled expiry. This is not a promise that Pipguin, YouTube, Chrome or any other third-party service will operate forever. If a paid feature is materially discontinued, mandatory consumer remedies and the Refund Policy remain available.
4. Payment and delivery
Checkout identifies the product provider, final charge and applicable provider terms before confirmation. Paddle acts as merchant of record and authorised reseller for this transaction. Paddle collects the payment details needed to process the charge; Pipguin does not receive complete card details. Paddle's Buyer Terms and Privacy Policy are available at https://www.paddle.com/legal/buyer-terms and https://www.paddle.com/legal/privacy. The product provider remains responsible for the product and these Terms. A redirect, screenshot or pending bank authorisation does not prove a completed purchase. Access is delivered only after the server confirms a valid payment event.
The order is linked to the Pipguin account used at checkout. Sign in with the same account to restore access on another supported device. Paid access cannot be transferred to another account. If access is missing, do not pay again. Use the Contact form and provide any order or account information sufficient to identify the purchase, but no password or complete card details.
5. Account and acceptable use
You are responsible for lawful use and reasonable protection of your account and device. Do not bypass entitlement checks, interfere with security or operation, distribute malware, automate abusive requests, impersonate another person, or violate the rights of others. We may proportionately restrict affected server features to investigate abuse or protect users. Such a restriction does not remove mandatory consumer remedies.
Deleting the server account may permanently remove the account link needed to restore Full Collection access. Before confirmation, the service must explain the consequences and available support path. Financial records may be retained where required by law, but they do not recreate a deleted account by themselves.
6. Updates and availability
We may update the extension and website to add features, correct defects, maintain security or remain compatible with supported platforms. Withdrawing a cosmetic from sale does not by itself remove an already granted entitlement. Material changes affecting a paid product remain subject to the accepted policy snapshot and mandatory law.
Compatibility and availability can be affected by browser, operating system, YouTube and network changes. Current support is stated on the Compatibility page. We do not promise uninterrupted operation, but this does not exclude rights that cannot legally be excluded.
7. Licence
Pipguin software, branding and original assets are protected by applicable intellectual property law. Subject to these Terms, you receive a personal, limited, non-exclusive, non-transferable licence to use the extension and account-linked cosmetics for private use with the supported service. Open-source components and third-party assets remain governed by their respective licences and notices.
8. Refunds and defects
The Purchases and Refunds Policy forms part of these Terms. It provides a full refund requested within 14 calendar days after purchase, including after access has been activated or used. It also addresses duplicate charges, missing delivery, non-conforming digital content and entitlement consequences. Mandatory rights under the law applicable to the consumer remain unaffected. We do not apply a blanket no-refunds rule.
9. Changes
The version and effective date identify this snapshot. A completed order records the accepted Terms and Refund Policy versions. Later changes do not rewrite an earlier completed order. We may publish a new version for future use and will give notice or request new acceptance where law or a material change requires it.
10. Law and disputes
These Terms are governed by the laws of Georgia. This choice does not deprive a consumer of mandatory protections or access to a competent court or authority under the law of the consumer's country of residence. Please contact us first so we can try to resolve the issue. Consumers in Georgia may also contact the Georgian Competition and Consumer Agency or use a competent court or other available dispute resolution process.